- Support OS X and Windows customers (for instance programming presents and VPN researching)
- Course of action, regulate, and fix of delegate's PCs
- Execute best demonstrations of office IT security
- Game plan and support of VOIP correspondence and telepresence equipment
- Reinforce wired and remote frameworks
- Make documentation for frequently presented requests
- Asset the officials and obtaining
- Raise to L2/L3 appropriately
- Respond to, and dissect, issues through discussions with customers, including issue affirmation, logs, ask about, division, objectives,
- likewise, follow-up steps; Provide level 1 remote work zone support and perform various activities subject to SOPs
- Perform customer account the officials works out
- Raise complex issue to fitting assistance specialists
- Liable for practices relating to the appraisal, assessment, and game plan of PC-based programming things
- Explore client programming and basic framework accessibility issues
- Perceive, survey and sort out customer issues and complaints
- May get ready customers and overseers on a limited reason or possibly may form getting ready procedures
- Check out on-going planning and departmental improvement
- Routine upkeep revives with other IT staff and strength units
- Make all vital documentation including standards, arrangements and diagrams
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